Customer service

Complaints Book

In accordance with the Consumer Protection and Defense Code, a virtual Complaints Book (Libro de Reclamaciones) is available to you.

Supplier information

Company name: PICCOLI DISTRIBUCIONES S.R.L.
RUC: 20609802660
Address: Av. Víctor Raúl #435, Chiclayo, Peru

1. Consumer identification

Full name *

ID (DNI / CE) *

Email *

Phone *

Home address *

2. Product or service purchased

Type *

Amount claimed (S/) (optional)

Order number (optional)

Description of the product or service *

3. Complaint details

Entry type *

Claim Complaint

Claim (Reclamo): dissatisfaction related to the products or services. Complaint (Queja): dissatisfaction not related to the products or services, or discontent with customer service.

Details *

Consumer's request *

I declare that the information provided is true.

Filing a claim does not prevent you from pursuing other dispute resolution channels, nor is it a prerequisite for filing a formal complaint with INDECOPI. We will respond to your claim or complaint within a maximum of 15 non-extendable business days, to the email address you provide.