This English version is provided for reference only. In case of any discrepancy, the Spanish version prevails.
We want you to receive your Piccoli products in perfect condition. If something is not right with your order, we will help you.
1. When You Can Request an Exchange or Refund
- The product arrived damaged, opened or with a broken safety seal.
- You received a product different from the one you purchased.
- The product has a manufacturing defect.
2. How to Request It
Message us on WhatsApp at +51 919 499 750 or write to ventas@coctelpiccoli.com within [To be confirmed: 48 hours] of delivery. Include your order number and attach photos of the product, of the label showing the batch number and of the packaging.
3. What We Do
We review your case and, if applicable, send you a replacement product or refund the amount paid, at your choice. If we were responsible for the problem, we cover the shipping cost.
Refunds are made to the same payment method within [To be confirmed: period in business days] of approval. The time it takes for the refund to appear on your card depends on your bank.
4. Products That Cannot Be Returned
As these are food and beverage products, we do not accept returns of opened or consumed products, unless they have a defect.
5. Your Rights as a Consumer
This policy does not limit the rights granted to you by the Consumer Protection and Defense Code (Law No. 29571). You can also file a claim in our Libro de Reclamaciones (Complaints Book).